SHIPPING/ DUTY / TAXES/ CUSTOMS...
Most products are custom printed - just for you, and will ship within 2-5 days after you place your order. As soon as it ships, you will get a separate email.
I work with really good printers in the US that help me out with everything. Depending on what you ordered, some products will be shipped out in separate packages.
All clothing is printed / shipped from the US or EU (with a tracking number)
Mugs are printed in the US (with a tracking number)
All art prints are printed/ shipped from the US or EU (with a tracking number)
Flat rate is $5. If you need a rushed delivery, please email me email@example.com
Flat rate is $15 everywhere in the world. If you need a rushed delivery, please email me firstname.lastname@example.org
We work closely with our shipping partners in the United States to provide international service. Customers are responsible for any import duties and taxes that may be applied upon delivery of orders. If you did not see your destination listed at checkout please contact us at email@example.com
You will receive a confirmation email once your package has been picked-up and is in transit. This will include a tracking number and instructions on how to check the status of your order.
HEY! NON - USA SHOPPERS
Most of the items from my shop ship from the USA, so depending on your country, you may be responsible for paying some kind of import tax, duty, handling fee etc. Please google your country's policy if you are concerned about unexpected fees.
Unfortunately, I have no control over this...
WHEN WILL MY ORDER ARRIVE?
It depends...If you are in the US, usually within 4 - 8 days after you place your order. If you live outside of the US, it varies a lot. It usually takes 1 - 2 weeks, but sometimes longer...
WILL I GET A TRACKING NUMBER?
Yes, each order I will email you a tracking number. If it's multiple items, you may only get one tracking number but the items will arrive at different times.
CAN I EXCHANGE OR RETURN?
I want you to be happy! If for whatever reason you are not satisfied with your product, I accept returns for exchange or full refund within 30 days of receipt. If the product arrived damaged, attach an image of the defect (this helps me to improve our production process). If you need to return, please return to the same sending address you received the product.
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Alimo and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting me; you must first contact me.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please email me at firstname.lastname@example.org to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Email email@example.com to complete the return process.
Once the piece safely reaches the artist, Alimo Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to email@example.com.
Step 4 - Alimo will contact you to discuss next steps.
DO YOU OFFER WHOLESALE PRICING?
Yes! Please email me at firstname.lastname@example.org and let's talk
I offer $5 flat rate shipping in the United States, and $10 flat rate worldwide. I'm hoping to change this to free shipping as soon as I can.
DO YOU OFFER EXPRESS SHIPPING?
We can upgrade the shipping for all products. Please email me at email@example.com if you need a rushed order.
DO YOU SHIP TO MY COUNTRY?
Yes, I ship everywhere, worldwide :)
WHY DO YOU SHIP FROM THE US?
Most of my customers live in the US, so it makes the most sense to produce and ship the products from there.
CAN I HIRE YOU FOR FREELANCE STUFF?
Yes! Please email me at firstname.lastname@example.org